Service Level and Support

Service Level

Each Buyer is allocated a Service Manager to ensure service levels are met.

Support

The A-iP service includes support for the SAP integration modules installed as part of the service. Support calls can be logged via email or telephone and support is offered 9:00 – 17:00 Monday to Friday. 

Support also entitles the Buyer to new versions of the software as they become available and new versions of the software required by the Buyer in line with upgrades to their SAP system.

The A-iP Team

The A-iP service team is a highly motivated and quality focussed group. We achieve this, not just through performance targets or achievement bonuses, but by careful staff selection based on personality as well as capability and by providing an office environment that is friendly and without typical management stratification; encouraging communication throughout the team, with our customers and with our customer’s vendors.

We consistently beat our contracted service levels including data accuracy and turnaround times and we would welcome the opportunity to introduce you to customers to reference this.

We welcome visits from our customers and potential customers and we are proud to demonstrate our process and procedures in a live environment. Why not give it a try and contact us to arrange a visit.